Our Clients Said...

I attended the training today and I found it to be fantastic. It was just amazing. Thank you for organizing this superb training, 'Making Your Mark' by Pro Training

Sandeep Govind
Revenue Sales Agent
Jebel Ali Golf Resort & Spa
Dubai

ProTraining has made a significant impact on our business. Sales, customer satisfaction surveys and staff motivation have all demonstrably improved during and after the Service Training Program carried out by Terry - thank you!

Keith Flanagan
General Manager
Al Ghurair Retail LLC

Experiential Learning

Engaging, exciting learning experiences with serious learning that relates to the real workplace and challenges participants' comfort zones.

PROTRAINING has partnered with Eagles Flight, Canada to bring new and exciting experiential learning programmes to the UAE.

Countdown® is a project management game that enhances the knowledge and skills of project teams

PROTRAINING has partnered with Paradigm Learning, USA to introduce exclusively to the UAE an engaging one day business simulation that quickly immerses participants into the world of business

Facilitators

With the best facilitators and a host of creative solutions PROTRAINING makes it easy to implement the best performance solution

Resources and Press Articles

» Ten Tips For - Being More "Cross Culturally Aware"
» Ten Reasons to Think Positive
» Ten Tips For Writing Business Reports

Service Excellence Programme

Subtle anticipation of needs makes all the difference in a service experience. That subtle difference that can be created through awareness, coaching and skill experimentation in a safe learning environment. Empower your staff with skills.

We cover a variety of topics in our service excellence programme, depending on the needs identified:

Positive service attitude
Moments of truth
Raising clients self esteem
Product knowledge and FAQ
Exceeding expectations
Quality and consistency
Service etiquette and phraseology
Telephone etiquette
Complaint prevention
Service recovery

Once the needs are identified and the topics chosen, we then work on how to deliver it in an exciting and innovative way that will excite and engage participants.