Customer Drive

Promises, Promises

The latest customer service game

Within the challenging setting of this game, participants learn important lessons about customer needs and what it takes to meet them. We also address other topics such as dealing with questions and handling complaints in the most effective way. Facing customer demands, participants will also feel the pressure to do so efficiently in order to keep waiting times low whilst continuously balancing between service effectiveness and costs.

Register

  • 15 per facilitator
  • 1 day
  • Communication Solutions
  • Sales & Negotiation Solutions
  • Benefits

  • Emphasis on Personal Accountability In this business game, the emphasis is on your own actions and responsibility. What works? What is not working? What can one person do better? Participants are provided with a fun way to give and obtain customer feedback.

  • From Theory to Practice At the root of this training are customer-oriented service concepts such as first call resolution, end-to-end responsibility, complaints handling

  • Much More Than a Game It is an active learning experience that creates impactful changes through its playful approach.

  • Boosting Customer-Focused Competencies Customer focus is the key to being successful in this game.

Other programmes you might like

Watch some of the courses or other content you may be interested in.

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Victoria McIntosh on Communication is the Key

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Danielle van der Zee on Customer Centricity - Tactic Travel Simlation

Danielle van der Zee on Customer Centricity - Tactic Travel Simlation

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Wim Kusters on Customer Centricity - Tactic Travel Simlation

Wim Kusters on Customer Centricity - Tactic Travel Simlation

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How can we help?

Whether you are looking to find out more about the work we do, how we can help transform your business or just be part of one of our upcoming workshops, we are happy to answer all your queries.

Get In Touch